How can we help?


Have questions? Below, you'll find all the answers! If you can't locate what you're looking for, feel free to get in touch with us via live chat for a prompt response.

Our Products

What is the difference between the different qualities you offer? 

Our crystal offerings are categorized into three distinct qualities: Luxury, Premium, and Economic, as featured on our product listings. Each quality is defined by the type of crystals used:

  • Luxury: Crafted with high-quality Czech Crystals.
  • Premium: Comprising top-grade Korean Crystals.
  • Economic: Utilizing classic DMC Chinese Crystals.

The discernible difference in quality lies in the precision of the crystal facets (cuts) and the resulting brilliance they impart.

Is it possible to purchase fabric at wholesale rates?

Absolutely! We provide wholesale pricing for all our products. To inquire about wholesale rates, simply contact us with the quantity you wish to purchase and include the product details. We will promptly respond with a customized quotation to meet your wholesale needs. We look forward to assisting you with your bulk fabric requirements.

Do you have a catalog showcasing all the fabrics you offer?

Yes, we have an extensive catalog featuring all our available fabrics. To access the catalog, you can reach out to us at any time, and we'll be happy to share it with you. 

Is it possible to buy Metal Mesh and Crystal Mesh in larger sizes than the dimensions specified on each listing?

Absolutely! We can accommodate custom requests for larger sizes beyond the dimensions stated on the standard panel listings. However, please be aware that pricing may vary depending on the size of the custom panel. If you're interested in making such a request, feel free to reach out to us with the specific dimensions and product details. We'll promptly provide you with a customized quote tailored to your requirements. Contact us at your convenience, and we'll be delighted to assist you.

I came across a fabric on your social media that I adore, but it's not listed on your website. Can I still purchase it?

Absolutely! While we showcase a diverse range of designs on our social media platforms, not all of them may be featured on our website. However, if you've spotted a particular fabric that captivates you, feel free to take a screenshot and reach out to us on any of our platforms. We can provide you with information on its price, minimum order quantity (MOQ), and production time. Our commitment is to bring your desired fabric to life, even if it's not currently displayed on our website.

How can I determine if an item is in stock or made to order?

You can easily identify the availability status of any product by referring to the product descriptions. We explicitly mention whether the item is currently in stock or if it is designated as a made-to-order product. For items made to order, you will also find the estimated production time listed on the product page. If, for any reason, this information is not specified, please don't hesitate to reach out to us through the Live Chat for confirmation. We're here to provide you with accurate and timely information on our product availability.

What sizes are your swatches available in?

The dimensions of our swatches are contingent on the material type. Here are the standard sizes for various materials:

  • Crystal Mesh: 4.5x4.5cm or 10x10cm
  • Metal Mesh: 4.5x4.5cm or 10x10cm
  • Crystal Tex: 4.5x4.5cm or 10x10cm
  • Handmade Fabrics: 10x10cm or A4

Should you require a specific size not listed, feel free to contact us for a special request. We are committed to accommodating your needs and providing swatches tailored to your preferences.

Can I request swatches for your products, and how can I place an order for them?

Absolutely! Swatches are available for most of our products. However, please be aware that not all items are readily in stock. Some swatches may be made-to-order, while certain others may not be producible.

To order swatches, simply visit the "Swatches" section on our website and make your selection. If you can't find the specific swatch you're looking for, feel free to reach out to us through our live chat option or email us at We're here to assist you in finding the perfect swatches for your needs.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Will my fabric be shipped as a single continuous cut?

Yes, by default, your fabrics will be shipped as a single, continuous cut unless explicitly stated otherwise. However, it's essential to be aware that fabrics sold BY PANEL, like Metal and Crystal Mesh, will not be shipped as one continuous cut. Instead, they will be shipped by the panel. If you prefer a custom size order or have specific shipping preferences, please contact us directly at, and we'll be happy to assist you accordingly.

Do you ship internationally?

Absolutely! We provide worldwide shipping using reputable carriers such as DHL, FedEx, and UPS. Our commitment is to make our products accessible to customers globally, ensuring a reliable and efficient shipping experience.

Do prices include shipping costs?

No, shipping costs are not included in the listed prices. The shipping charges will be calculated and presented during the checkout process. This ensures transparency and allows you to view the total cost, including shipping, before finalizing your purchase.

Can I make modifications to an order after it has been placed?

If you need to modify an order, please contact us promptly via email at Provide us with the details of the changes you wish to make, and we will respond promptly to confirm the feasibility of the modifications. Your satisfaction is our priority, and we'll do our best to accommodate your requests.

Get in touch

Have questions about your order, or a general enquiry?