Refund policy

Fabric Order Refund Policy:

Refunds are not permitted after fabric goods have been cut. All sales are final.

If you realize that you have made a mistake after placing an order and you wish to make changes, please email us immediately at sales@atelierioux.com referencing your order number. We will do our best to satisfy your request, but only on the condition that the fabrics of your order have not been cut.

Be sure to run advance tests with a swatch or small portion of yardage before laundering/manufacturing full yardages to avoid damaging the goods. Washing and management methods can change depending on the characteristics of fabric or finished garments. We do not accept responsibility for fabrics that are incorrectly laundered/damaged by poorly handling products.

All refunds will be issued to whatever payment method that the payer initially used to make the payment.

Return / Exchange Policy

We will exchange your fabrics in the unlikely event that you have received fabrics which are damaged, defective or incorrect. If this is the case, please email us immediately (sales@atelierioux.com) within 5 days of receiving your goods. Color differences due to lot-to-lot-variations does not count as defective or incorrect. We will notify you regarding lot-to-lot variations beforehand if there is a large difference, but we are not obligated to do so. Short yardages less than 10 cm per yard does not count as defective or incorrect for order less than 10 yards.

You will need to comply with the following return/exchange policies:

  • Products must be returned in the same condition as received and sent back in their original packaging.
  • Products must not be washed, ironed or altered in any way.

Return/exchange procedure:

  1. Email us (sales@atelierioux.com) including the order number, and the product number you wish to claim for a return/exchange.
  2. After receiving authorization to return/exchange products, you will need to send us the fabrics within 10 days of receiving your order. Please scan the shipment receipt and send via email. Once we receive the fabrics, we will refund the shipping cost to your bank account.